Terms and conditions.

1. Scope

These terms apply to quotes and services provided by Kent Removals. The booking contract issued for your move sits alongside them; where the two differ, the booking contract takes precedence.

2. Quotes

Quotes reflect the information you give us and what we observe at survey. They assume reasonable access at both addresses and that the volume presented on the day matches what was surveyed. Where either differs materially we will tell you before proceeding and the quote may be revised. A quote is valid for thirty days from issue unless stated otherwise.

3. Access

You are responsible for ensuring safe and lawful access at both properties, including confirming that the approach — lane width, gradient, turning space, overhead clearance and surface condition — will accommodate the vehicle described in the quote. Where access proves materially different from what was described and a shuttle or smaller vehicle becomes necessary, additional time may be chargeable; we will tell you before proceeding.

Where a parking suspension or building permission is required, obtaining it is your responsibility unless we have agreed in writing to apply on your behalf.

4. Booking and deposits

A date is held once the booking is confirmed and any deposit paid. Where a deposit is taken it is refundable in full if you cancel within fourteen days of paying it, provided that period ends before the move date.

5. Cancellation and postponement

Tell us as early as you can. Cancelling or postponing close to the date may incur a charge reflecting resource committed and no longer reassignable; the scale is in the booking contract.

6. What we will not carry or handle

Fuel, gas cylinders, aerosols, paint, solvents, explosives and other hazardous goods. We do not remove or handle asbestos in any form; where suspected asbestos is encountered we will stop work on that item and advise you to instruct a licensed contractor. We will not knowingly carry illegal items, live animals or perishable food. Cash, jewellery, deeds, passports and similar valuables should travel with you.

7. Your responsibilities

Declaring items of unusual value or weight, describing access accurately, and checking nothing is left behind. Boxes you have packed yourself are packed at your risk.

8. Liability and insurance

We hold goods in transit and public liability cover. The limits that apply to your move, including any per-item limit, are stated in the booking contract. Items of exceptional value must be declared in advance to be covered beyond the standard limit.

We are not liable for damage to goods you packed where the packing is the cause, for pre-existing defects, for damage arising from access described inaccurately, for wear inherent in moving large items through spaces not designed for them, or for loss caused by events outside our reasonable control.

9. Claims

Note apparent loss or damage at delivery and report it to us in writing within seven days. Claims made later may not be accepted. Do not dispose of damaged items or their packaging before a claim is settled, as they may require inspection.

10. Storage

Where we store goods, charges accrue for each storage period and are payable in advance. Goods remain subject to a lien for unpaid charges, and extended non-payment may result in disposal in accordance with the booking contract and applicable law. Access to stored goods is by arrangement and requires notice.

11. Referrals

Where we refer you to another firm — a town specialist or a European corridor operator — that firm contracts with you directly and is responsible for its own work. We are not liable for services performed by a firm you engage separately following a referral.

12. Payment, complaints and governing law

Unless agreed otherwise in writing, payment is due before or on completion. Raise complaints with us first at hello@kent-removals.com. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.